Garage Terms of Service

SF Auto Labs is your destination for automotive repair and advisory services in the San Jose and SF Bay Area. The following Services Terms and Conditions apply:

  • Service Rights: SF Auto Labs reserves the right to refuse service to any individual at its sole discretion.
  • Booking Policy: While we strive to maintain our booking schedule as acurate as possible reservations and bookings do not guarantee a specific time slot, bay, or workstation. All planned work on your vehicle must be discussed and agreed upon with an SF Auto Labs mechanic before commencement.
  • Refund Policy: If SF Auto Labs is unable to provide the agreed service at the designated time, all fees and deposits will be refunded in full. Please allow 2-4 weeks for refunds for payments made by check or cash. Should you cancel your reservation 7 or more business days prior to the first day of the scheduled service, you will receive a 100% refund. Deposit refunds are not available for cancellations made less than 7 business days before the service start time.
  • Appointment Policy: SF Auto Labs reserves the right to alter appointment times, dates, and bays without prior notice. Deposits paid will be applied to the final invoice at SF Auto Labs for the scheduled appointment. Your appointment duration is from the scheduled start to end time, with full service day running from 11AM to 7PM, and half service day from 11AM to 3PM and 4PM to 8PM.
  • Cancellation Policy: Deposits are forfeit if appointments are cancelled or unattended. Rescheduling is permitted given 24 hours prior notice.
  • Warranties and Guarantees: SF Auto Labs does not provide any warranties, either express or implied, and offers no guarantees for any services booked.
  • Eligibility: You must be 18 years or older to book an appointment. 
  • Vehicle Ownership: Proof of ownership may be required for the vehicle being serviced.
  • Billing Policy: For longer term projects extending beyond one week, interim payments towards the final invoice may be required at the end of each week.
  • There is a zero tolerance policy for alcohol or marijuana use while using the shop. Contained food and non-alcoholic beverages are allowed. If you are drinking alcohol anywhere on the premises you will be asked to pack up and leave, it may also result in service cancelation, no refund will be available in this case.
  • Compliance: Failure to comply with these terms will result in forfeiture of your deposit and appointment.
  • Changes to Terms: SF Auto Labs reserves the right to modify these terms at any time without notice.